Clear responsibility for the software your organization relies on.
Keep your existing software maintained, documented and supported. We review its condition, handle routine issues and help you plan improvements within an agreed monthly scope.
Ongoing care for an existing website, portal, dashboard, mobile app or internal tool.
✓ Issue triage, fixes and technical advice
✓ Bug fixes and small updates
✓ Hosting, backup, uptime, domain, and app store support
✓ Security and dependency review
✓ Plain-English monthly report
✓ No long-term contract
The Software Health Check costs CAD $499 and includes a technical report you keep whether or not you choose a care plan.
If you continue into Growth Care, we credit the Health Check fee toward your first month.
When software needs ongoing ownership
An established system needs regular attention: a clear owner, a maintenance schedule and a practical way to handle changes.
The original developer has moved on.
Updates need a documented review and release process.
Small issues are waiting for a maintenance window.
Hosting, domains, backups and app store access need to be brought together.
Recurring changes need a consistent support arrangement.
A practical approach to ongoing care
We start by understanding your system and the work it supports. From there, we address routine issues, document key decisions and recommend the next maintenance priorities.
Request a Health CheckSupport for the systems you already use
Our care plans cover a range of existing systems. The Health Check establishes which services and components belong in your agreement.
Custom websites
WordPress, static sites, custom CMS, marketing sites, forms, plugins, and integrations.
Portals & dashboards
Member portals, client portals, admin dashboards, reporting tools, and internal workflows.
Mobile apps
App store support, release help, bug triage, API coordination, and maintenance planning.
Internal tools
Airtable, Retool, low-code tools, CRMs, automations, scripts, databases, and cloud services.
Choose the right model for ongoing support
Consider the workload, continuity and level of responsibility your software needs.
Hiring a developer
A dedicated hire can make sense for a full-time workload. Compare salary, benefits, onboarding and management with the scope you actually need.
Support by project
Project-by-project support can suit occasional work. Agree onboarding, ownership and who monitors the system between requests.
Managing care internally
An internal team needs time, access and clear responsibility for updates, backups, monitoring and documentation.
RapidIteration Care
An ongoing agreement brings routine maintenance, technical guidance and reporting together under a defined scope.
What you get every month
Routine maintenance, small improvements and a monthly record of completed work, findings and next steps.
1. Your software is checked
We review uptime, backups, hosting, domains, dependencies, logs, access, and key workflows.
2. Small issues get fixed
We handle bugs, broken pages, configuration problems, small updates, and minor improvements.
3. Risks become visible
You receive a plain-English summary of findings, known risks and recommended next steps.
4. Your system becomes easier to maintain
We gradually document access, services, workflows, environments, dependencies, and technical decisions.
5. Progress is reported
Your monthly report records completed work, changes, findings and items that need attention.
6. Improvements become manageable
When needed, we organize technical debt and product ideas into a roadmap with priorities for further work.
Examples of small updates included
These are the kinds of tasks that fit well inside routine monthly maintenance.
Larger feature work, redesigns, migrations, major refactors, urgent incidents, and rebuilds are quoted separately.
Care plans matched to your operational needs
All prices are in Canadian dollars (CAD), before applicable taxes. Start with the coverage your software needs; confirm scope and availability in your proposal.
Essential Care
Ongoing care for an existing website, portal, dashboard, mobile app or internal tool.
Quoted to the software it covers.
- ✓ Monthly software health check
- ✓ Small bug fixes and updates as issues come up
- ✓ Hosting, domain, SSL, backup, and uptime support
- ✓ Security and dependency review
- ✓ Technical documentation notes
- ✓ Plain-English monthly report
- ✓ Guidance on what to fix now, later, or avoid
Best for light ongoing maintenance of software that is already working.
Start with a Health CheckGrowth Care
For organizations that rely on their software weekly or daily and want more responsive support.
- ✓ Everything in Essential Care
- ✓ Priority handling for support requests
- ✓ More room for small improvements
- ✓ Monthly planning call
- ✓ Minor release support
- ✓ Quarterly improvement roadmap
- ✓ Deeper documentation and system cleanup
Best for software that supports operations, customers, members, staff, or recurring workflows.
Discuss Growth CareCritical Care
For software where downtime, bugs, or security issues would create serious operational risk.
- ✓ Custom support coverage
- ✓ Monitoring setup
- ✓ Release planning
- ✓ Staging/production workflow
- ✓ Emergency response options
- ✓ Ongoing technical leadership
- ✓ Long-term modernization planning
Best for apps with users, payments, bookings, sensitive data, mobile app releases, or mission-critical workflows.
Discuss Critical CareWork beyond routine maintenance requires your approval of the additional scope and charges before it begins.
Every plan starts with a Software Health Check.
Before we accept a monthly care plan, we review your system so we understand what we are taking responsibility for. You receive a practical report either way.
The findings guide our recommendation: a monthly care plan, preparatory work or a separately scoped modernization project.
Request a Health CheckSoftware Health Check
$499✓ Codebase review
✓ Hosting/server review
✓ Domain/DNS review
✓ Backup review
✓ Security/dependency scan
✓ Key workflow testing
✓ Risk assessment
✓ Maintenance recommendation
The Software Health Check costs CAD $499 and includes a technical report you keep whether or not you choose a care plan.
If you continue into Growth Care, we credit the Health Check fee toward your first month.
Software delivery and support for organizations in Canada and internationally
What our clients say
A HUGE thank you to the RapidIteration team for making our website project a pleasure every step of the way. From concept to launch, you were responsive, enthusiastic, creative, highly skilled and really fun to work with.
Jill Javet
Scope and service boundaries
Your proposal defines the systems covered, maintenance allowance and support arrangements.
Development is limited to the maintenance allowance in your proposal, which also defines the change-approval process.
Support hours, time zone, response targets and escalation contacts are agreed in writing before service begins. A response target is not a promise to resolve every issue within that time.
24/7 emergency support is available only when included in a custom Critical Care agreement.
Full rebuilds, redesigns, migrations and major feature packages sit outside routine maintenance.
Larger feature work, urgent incident response, complex integrations, app rewrites, and major migrations are quoted separately.
Frequently asked questions
Can we send requests during the month?
Yes. Send us issues as they come up. We will triage them, handle small fixes inside the plan, and let you know when something is larger than routine maintenance before any extra work begins.
What does a care plan cost?
Growth Care is CAD $999 per month, before applicable taxes. Essential Care and Critical Care are quoted to the software they cover, because the work depends on how the system is built and how much depends on it. A Software Health Check costs CAD $499 and includes a technical report you keep whether or not you continue with a plan.
Where is our data held?
In Canada, for Canadian clients. We host on infrastructure located in Canadian regions, so your records stay under Canadian jurisdiction. Where a client operates in another country, we host in the jurisdiction their own obligations require. In either case, if a project needs a third-party service hosted elsewhere, we identify it before you commit and agree how it is used.
Start with a clear picture of your software.
Start with a Software Health Check. We will review your system, identify risks, and recommend the right care plan.
A technical report and a maintenance recommendation, with no long-term contract.